The Wonolo Customer Agreement: Understanding the Terms and Conditions

If you`re looking to hire temporary workers through the on-demand staffing platform Wonolo, it`s important to understand the terms and conditions outlined in the Wonolo Customer Agreement. This document outlines the responsibilities and expectations of both the customer (you) and the temporary worker (the Wonoloer), and understanding its contents is essential to a successful partnership.

First, let`s define some key terms:

– A “job posting” is a listing of a temporary job on the Wonolo platform

– A “Wonoloer” is a temporary worker hired through the Wonolo platform

– “Workforce Coordinator” refers to the Wonolo employee responsible for managing your account and helping you hire Wonoloers

– “Shift” refers to the period of time during which a Wonoloer is scheduled to work

Now, onto the important details outlined in the Wonolo Customer Agreement:

1. Payment: Customers are responsible for paying the hourly rate advertised in the job posting, as well as any additional fees associated with the job (such as transportation or equipment costs). Payment is processed through the Wonolo platform and will be charged to your credit card on file.

2. Cancellation policy: Customers are allowed to cancel a job posting up until 48 hours before the scheduled shift. If a job is cancelled within 48 hours of the scheduled shift, you will still be responsible for paying the Wonoloer for their time.

3. Ratings and reviews: Wonoloers are rated by customers after each shift, and these ratings are visible to other customers when considering hiring that Wonoloer. Customers are encouraged to leave honest and constructive feedback to help improve the Wonolo experience for everyone.

4. Safety and liability: Customers are responsible for providing a safe work environment for Wonoloers, as well as any necessary safety equipment. Additionally, customers hold liability for any damages or injuries that occur during a Wonoloer`s shift.

5. Communication: Customers are expected to communicate clearly and professionally with both the Workforce Coordinator and the Wonoloer. This includes providing detailed instructions for the job and responding promptly to any questions or concerns.

Overall, the Wonolo Customer Agreement provides a clear framework for successful collaboration between customers and Wonoloers. By understanding and adhering to these terms and conditions, you can ensure a positive experience and get the job done effectively and efficiently.